TCS Secures 5-Year Vodafone AI Transformation Deal - Legacy Systems Get Brain Transplant
TCS just landed the whale contract—five years of AI overhaul work for Vodafone Idea's creaking business systems. Because nothing says 'digital transformation' like handing a legacy telco an artificial intelligence lifeline.
The overhaul cuts straight to the chase: automate everything, optimize processes, and maybe—just maybe—make customer service slightly less painful. Vodafone’s betting big on algorithms to outpace rivals who’ve already embraced tech-driven operations.
Finance types are already placing bets on whether this move stabilizes Vodafone Idea's balance sheet—or just gives it a more expensive way to lose money. After all, nothing fixes poor margins like a five-year IT services contract.
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Jagbir Singh, Chief Technology Officer at Vodafone Idea, said the partnership represents a transformative journey to redefine customer experience by modernising BSS platforms with AI-driven innovation. The initiative aims to deliver faster, smarter and more personalised digital experiences.
Long-term partnership
Ujjwal Mathur, President and Country Head for India Business at TCS, highlighted that the transformation program builds on a 15-year relationship between the two companies. TCS brings over 25 years of expertise in supporting communications, media and information services businesses across 45 countries, serving more than one billion telecom subscribers globally through 105 delivery locations.
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The partnership aligns with TCS’s vision of accelerating India’s progress through indigenous solutions designed for global deployment.
The shares of Tata Consultancy Services Limited were trading at 3,174.70, up by ₹1.90 or 0.06 per cent, on the NSE today at 11.58 am, and those of Vodafone Idea Limited were trading at ₹7.84, up by ₹0.07 or 0.90 per cent.
Published on September 18, 2025
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