Salesforce CEO Reveals AI Now Handles 30%-50% of Internal Tasks—Is Your Job Next?
AI slashes operational fat as Salesforce reports massive automation gains.
No more guesswork—the numbers are in. Marc Benioff drops a truth bomb: AI now manages 30% to 50% of internal workflows at Salesforce. That’s not ‘future potential’—it’s today’s balance sheet.
Wall Street shrugs—yet again proving it wouldn’t recognize disruption if it bit them on their Bloomberg terminals.
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Along with using AI internally, Salesforce is also selling AI-powered tools to its customers. One of these products, called Agentforce, is designed to handle customer service tasks with about 93% accuracy. While the company laid off around 1,000 employees earlier this year, it has also been hiring people to focus on AI-related products. These efforts are starting to pay off, as Agentforce now has over 4,000 paying customers, and Salesforce’s AI services have reached more than $1 billion in annual recurring revenue, up 120% from last year.
Salesforce isn’t the only company using AI to improve how it works. ServiceNow (NOW), one of its competitors, is also relying on AI to increase productivity. In an interview with Seeking Alpha, CFO Gina Mastantuono explained that ServiceNow uses AI tools internally, which helps it better understand what works before offering these tools to customers. As a result, the company has seen major improvements with a 16x increase in how often sales leads turn into actual deals, a 42% drop in how long it takes to prepare for meetings, and 86% of IT support tasks being handled automatically.
Which AI Stock Is the Better Buy?
Turning to Wall Street, out of the two stocks mentioned above, analysts think that CRM stock has more room to run than NOW. In fact, CRM’s price target of $347.93 per share implies 29.6% upside versus NOW’s 6.3%.
