Indian Authorities Bust Massive $15M Scam Support Call Center Network

Indian cybercrime units just delivered a knockout blow to a sprawling $15 million scam operation—proving that even in the digital age, old-school fraud still pays... until it doesn't.

Behind the Call Curtain

Authorities uncovered a network of support call centers posing as legitimate tech and financial service providers. These operations didn't just take calls—they orchestrated them, preying on vulnerable targets through sophisticated social engineering and pressure tactics.

The $15M Illusion

The scheme siphoned millions from victims worldwide, using fake refund offers, fake security alerts, and pure psychological manipulation. It's almost impressive—if it weren't so fundamentally parasitic.

Law Enforcement Strikes Back

Multiple raids across several states led to arrests, equipment seizures, and the freezing of illicit accounts. The message? If you're running a scam hub, maybe don't base it somewhere with extradition treaties.

Another day, another reminder that if an offer sounds too good to be true—especially in finance—it's probably running out of a call center between coffee breaks.

Indian authorities nab scammers posing as support technicians

The suspects are accused of running illegal call centers in Noida and Gurugram, pretending to be technical support personnel to deceive their victims, the ED said in its statement. The Indian authorities added that the suspects used devious means to gain access to their victims’ bank accounts, transferring funds to multiple foreign accounts before routing them back into India.

Police mentioned that the criminals have several methods of moving funds, with their operation owning more than 200 bank accounts dedicated to moving money. In addition, they MOVE some of these funds into digital assets to conceal the trail before they are later sold via peer-to-peer transactions, with the funds subsequently deposited into Indian bank accounts in their control.

Investigations have shown that the criminals were able to defraud their victims of more than $15 million from their operations between November 2022 and April 2024.

During the search operations, the Indian authorities stumbled on several incriminating documents and digital records, providing crucial information on the modus operandi of the group. The authorities have confiscated the documents and other materials discovered during the search.

In addition, authorities have also taken statements from key individuals involved in the crime, with an additional 30 bank accounts linked to the criminal enterprise already frozen. Eight luxury cars and numerous luxury watches were also seized from the criminals. The accused also reportedly lived in mansions in high-brow areas, which they purchased with proceeds from their illegal activities. Most of them also acquired assets worth more than Rs. 100 crore ($11.4 million).

Busts were in connection to ongoing investigation

The investigation into the group was initiated after an FIR was filed and registered by the Central Bureau of Investigation (CBI), IOD, Delhi, under different sections of the Indian Penal Code, 1860, and the Information Technology Act, 2000.

The FIR mentioned that unknown accused persons, in criminal conspiracy with others, had been operating illegal scam centers in New Delhi and connected areas with the intention of defrauding their victims.

The FIR mentioned that the accused persons claimed to be technology support staff, pulling off their scams between 2022 and April 2024.

Cases like this have been rampant over the last few years, with residents in the United States and other countries falling prey. Sometimes, it could be via a malicious ads on the internet, where these bad actors will ask their victims to contact them to repair faulty computers remotely. Other times, it occurs via phishing links, which opens up victims to being hacked.

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