KuCoin Rolls Out Elite Support Features for Institutional Clients – Here’s What Changes
KuCoin just upped its institutional game—while retail traders get another 'educational' email about risk management.
Wall Street treatment comes to crypto
The exchange quietly activated white-glove services for deep-pocketed clients this week. Think dedicated account managers, faster fiat processing, and those magical 'institutional-only' trading tools that always seem to outperform retail interfaces.
Behind the velvet rope
No official numbers on minimum balances required—but let's just say your 0.5 BTC won't cut it. The move follows Binance's similar institutional push last quarter, proving crypto's real adoption metric isn't user counts... it's whose money actually moves markets.
One cynical take? Exchanges finally figured out hedge funds need hand-holding too—just at 10x the commission rates.
Go Network integration to cover all of KuCoin exchange services
KuCoin said the integration will support all its trading services, spot, margin, options, and perpetual futures, without compromising on asset protection.
“Institutional clients trading on KuCoin now benefit from a comprehensive suite of features to upgrade security, compliance, and flexibility in the digital asset space,” the company said in its statement.
Tika Lum, Head of Institutional Business Development at KuCoin, said the partnership adds to the exchange’s long-term institutional ambitions.
“Security and trust are the foundation for institutional adoption. We are proud to integrate with BitGo Singapore’s Go Network. This partnership represents a critical component of our $2 Billion Trust Project and delivers a more resilient trading paradigm to institutional clients globally,” she stated.
Brett Reeves, who heads the Go Network at BitGo, called the collaboration a major step towards “building a more efficient trading ecosystem.”
“This is how digital asset trading should be, secure, compliant, and built on trust,” Reeves stated.
The model introduced by KuCoin and BitGo is almost similar to the now-defunct Silvergate Exchange Network (SEN), which allowed institutions to move funds seamlessly between exchanges before its closure in March 2023.
SEN’s shutdown came just prior to Silvergate Bank’s liquidation during the height of the crypto winter, against the backdrop of several industry failures, including the bankruptcy of beleaguered crypto exchange FTX.
KuCoin debuts regulated exchange in Thailand
Just less than a week ago, KuCoin launched a regulated local cryptocurrency exchange in Thailand. The expansion follows its acquisition of ERX Company, a licensed digital token trading platform previously operating under the oversight of Thailand’s Securities and Exchange Commission (SEC).
The platform was rebranded to the name KuCoin Thailand on April 22, 2025. Existing users of ERX were migrated to the updated infrastructure, with the business formally registered with Thailand’s Ministry of Commerce as of April 30, 2025.
KuCoin Thailand is the company’s first fully licensed local digital asset exchange. In its announcement last Friday, the company reiterated its focus on compliance and customer protection, citing recent certifications including SOC 2 Type II and ISO 27001.
Thailand’s crypto market is governed by strict regulatory oversight, and KuCoin’s acquisition of ERX, the country’s first SEC-supervised digital token exchange, gives it a foothold in one of the region’s most active crypto economies.
Thailand currently hosts eight other licensed crypto exchanges, including Gulf Binance, Bitkub Online, Upbit Exchange, WAAN Exchange, Thai Digital Assets Exchange, InnovestX Securities, GMO-Z.com Cryptonomics, and Orbix Trade.
The Southeast Asian country’s crypto market is expected to reach a revenue of approximately $488.9 million in 2025. Additionally, the number of users in the crypto sector is projected to amount to 7.84 million users.
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