Binance deflects blame—tells users to take failed transaction complaints to Kamino Finance

When crypto trades go sideways, Binance has a new strategy: point fingers elsewhere. Users report being instructed to direct complaints about failed transactions to Kamino Finance—because nothing solves tech issues like a good old-fashioned runaround.

Kamino, a DeFi protocol built on Solana, now finds itself playing customer service for a CEX giant. Classic decentralization in action—unless you expected accountability from a $50B exchange.

One user lamented: ’My funds vanished, and Binance just sent me a link to Kamino’s docs.’ Meanwhile, Kamino’s team claims they’re ’happy to help’ but admit they ’can’t access Binance’s systems.’ Cue the blockchain blame game.

Pro tip: When your exchange starts outsourcing support to unaudited smart contracts, maybe reconsider your life choices. Or just HODL harder.

Binance wallet blames Kamino Finance

In a direct reply to user complaints on April 29, Binance Wallet stated: “Hello, the reason in the screenshot is related to the underlying DEX. The failure rate of the KMNO token is relatively high. This problem needs to be solved by the underlying DEX.”

Binance also mentioned in the statement that they are in touch with the Kamino Finance team, stating, “We have communicated with the underlying DEX, and the other party has confirmed the problem. We will continue to track this problem and optimize it in the future.”

Kamino Finance, a Solana-based DeFi protocol known for offering lending, leverage and liquidity provisioning, has not yet publicly responded to the wave of user complaints on X or Binance’s claim that it’s responsible for the current issues plaguing users who run transactions with it via Binance’s platform.

Kamino operates outside the control of centralized platforms like Binance.

Community split on responsibility

Reactions within the crypto community have been divided. Some users argued that Binance is getting it wrong, as it’s not about the success rate of Kamino Finance but that balances are disappearing after failed transactions.

Another user, under whose initial post, Binance shared one of the posts clarifying its position on customers’ challenges, posted that the issue wasn’t unique to Kamino Finance transactions, stating that, “AERO also fails, so there is something wrong with AERO’s dex, right?”

The user also highlighted that the response they got from Binance customer service was different from the statement Binance posted on X. According to the user, Binance customer service said, “Thank you for your patience while I learn about your concerns. We sincerely apologize for any inconvenience this may cause. Regarding price volatility, unfortunately this is one of the risks you face when trading such products, it is a common situation in the cryptocurrency space and you must take these factors into account when developing your trading strategy. Thank you for your understanding.”

Another user shared similar issues with Fartcoin while pointing out to Binance that the issues may be beyond Kamino Finance and more from Binance’s trading platform.

While alpha traders are bringing up this current issue to Binance for resolution, the exchange continues to point accusing fingers at DeFi actors.

Some of the conversations between Binance and the customers occurred in the Chinese language and were translated.

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