Ledger Warns Users: Scam Letters Pose as Security Alerts to Hijack Wallets

Hardware wallet giant Ledger sounds the alarm—fraudsters are mailing fake security notices to trick users into surrendering crypto assets.

How it works: The letters mimic official Ledger communications, urging recipients to ’secure’ their wallets via a malicious link or attachment. Classic phishing—but with stamps and envelopes.

Why it matters: Even in 2025, old-school scams bypass crypto-savvy users by exploiting trust in physical mail. Meanwhile, Wall Street still can’t tell a private key from a house key.

Bottom line: If it arrives by postal service and demands your seed phrase, it’s not ’security’—it’s theft.

Ledger’s Warning

In a statement shared on social media, Ledger clarified that the letters sent by the fraudsters are not authentic. The shared messages indicated that the information in the letters directs users to visit a specific LINK to enter their wallet recovery phrases. Ledger emphasized the significance of adhering to their straightforward security protocols to protect their customers and noted that they do not conduct such verifications themselves.

The company underscored the need for vigilance against unusual activities. The letter sent by the fraudsters contained deliberate wording to create urgency, departing from Ledger’s standard communication practices. This particular scam aimed to exploit users’ trust by masquerading as essential security updates.

“We are contacting you regarding a critical security update that requires your immediate attention. As part of our commitment to maintaining the highest security standards, it is necessary for all users to verify their wallets using recovery phrases to ensure continuous and secure access to their Ledger devices.” – Jacob Canfield

Security Measures and Alerts

The company reiterated that they never request the 24-word recovery phrase from users. They advised avoiding any communications outside official support channels and recommended contacting the authorized support team directly in case of suspicions. Ledger assured that they take immediate measures against fraudulent accounts on social media to safeguard users.

Users need to implement personal security precautions against such fraud attempts and prioritize accessing official platforms for assistance. The warnings aim to foster awareness among users regarding their personal security. Customers are encouraged to reach out to official support for detailed information if they encounter any suspicious incidents.