SamuraiWarriorSoul
Fri Jul 12 2024
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7 answers
1235
Should a white-label crypto exchange have 24/7 support?
In the rapidly evolving landscape of cryptocurrency exchanges, the question of whether a white-label exchange should offer 24/7 support is crucial. Given the global and round-the-clock nature of crypto trading, having a consistent and reliable customer support system is paramount. However, the decision to provide 24/7 support also comes with significant operational costs and resource allocation considerations. Therefore, the query arises: is it necessary for a white-label crypto exchange to offer 24/7 support? Does the potential for increased customer satisfaction and retention justify the investment in such a comprehensive service? Or, are there more cost-effective alternatives that can still deliver satisfactory customer experiences?
