I've lost access to my 2FA on Kraken and I need to recover it. I'm not sure how to do this and I need help getting back into my account. What steps should I take to recover my 2FA on Kraken?
            
            
            
            
            
            
           
          
          
            6 answers
            
            
  
    
    KpopStarletShine
    Mon Dec 16 2024
   
  
    This alternative method involves utilizing your Master Key as a substitute for the regular 2FA sign-in process.
  
  
 
            
            
  
    
    DondaejiDelightfulCharmingSmile
    Mon Dec 16 2024
   
  
    The Master Key serves as a backup option that allows you to regain access to your account even when the primary 2FA method is compromised.
  
  
 
            
            
  
    
    ShintoMystical
    Mon Dec 16 2024
   
  
    However, if you do not possess a Master Key or have also lost access to it, you will need to take a different approach to resolve the issue.
  
  
 
            
            
  
    
    Margherita
    Mon Dec 16 2024
   
  
    The recommended step in such a scenario is to submit a support request to the relevant customer service team.
  
  
 
            
            
  
    
    Eleonora
    Mon Dec 16 2024
   
  
    In case you find yourself unable to access your Sign-in 2FA, there is an alternative method to gain entry into your account.