I want to understand the purpose or applications of CTI. What does it stand for and how is it commonly utilized?
            
            
            
            
            
            
           
          
          
            6 answers
            
            
  
    
    Elena
    Thu Nov 21 2024
   
  
    It involves the seamless connection of telephone systems within a call center to their core business applications.
  
  
 
            
            
  
    
    HanjiArtistry
    Thu Nov 21 2024
   
  
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    GyeongjuGloryDays
    Thu Nov 21 2024
   
  
    This integration enables a higher degree of control over call management processes.
  
  
 
            
            
  
    
    SkylitEnchantment
    Thu Nov 21 2024
   
  
    By linking these systems, businesses can leverage their software to handle calls more efficiently.
  
  
 
            
            
  
    
    CryptoKing
    Thu Nov 21 2024
   
  
    Computer telephony integration, or CTI, represents a significant advancement in call center operations.