How do I close my city index account?

To close your account, it is essential to initiate the process by notifying our Client Management Team through email. This is the primary step towards ensuring a seamless and efficient account termination.

Upon receiving your request, our dedicated team will proceed with the necessary verification procedures. These steps are crucial to maintain the security and integrity of our platform, ensuring that only authorized individuals can manage their accounts.

As part of the verification process, we may request additional information or documentation from you to authenticate your identity and confirm your ownership of the account. Your cooperation during this stage is vital for a smooth account closure.

Once your identity has been successfully verified, the next step involves withdrawing any remaining balance from your trading account. It is crucial to ensure that all funds are withdrawn prior to account termination to avoid any potential loss or inconvenience.

Our team will work diligently to process your withdrawal request as quickly as possible. However, please note that the withdrawal timeline may vary depending on the specific payment method and the current market conditions.