How do I report a scammer on Luno?

I'm seeking clarity on the process for reporting a scammer on the Luno platform. Could you walk me through the steps needed to initiate a scam report? Are there any specific details I should include to ensure my report is taken seriously and investigated promptly? Additionally, what are the consequences for scammers once their activities have been verified by Luno? I'm eager to understand the mechanisms in place to protect users and hold accountable those who engage in fraudulent behavior.