Why is my money on hold in Ndax?

Hello there, I'm having an issue with my funds being on hold in Ndax. Could you please explain to me why this is happening? I've made sure to follow all the necessary steps and verifications required for withdrawals, but my money is still being held. Is there anything else I need to do to release my funds? Additionally, how long does the hold usually last, and are there any fees associated with it? I'd appreciate any information you can provide to help me resolve this issue. Thank you.