How do I contact Changelly?

Changelly, a renowned platform in the cryptocurrency sphere, encourages users to channel all types of inquiries exclusively through email, specifically at legal@changelly.com. This preferred communication method ensures a seamless and structured process for addressing client concerns.

Upon receiving an inquiry, Changelly initiates a comprehensive review process. This thorough assessment aims to address each inquiry individually, ensuring a precise and tailored response that meets the specific needs of the customer.

It is essential to note that the duration of this review process may vary depending on the complexity and nature of the inquiry. However, as a general guideline, Changelly strives to complete the review within a reasonable timeframe.

On average, the review process for inquiries may take at least ten (10) business days. This timeframe allows the team to thoroughly analyze and address each inquiry, ensuring accuracy and professionalism in their responses.

Despite the potential length of the review process, Changelly remains committed to providing excellent customer service. They understand the importance of timely and effective communication, and work diligently to meet the expectations of their clients.