How do I get my money back from CoinTracker?

Hello, I'm interested in understanding the process to recover my funds from CoinTracker. Could you please elaborate on the steps I need to take to initiate a withdrawal or refund request? Are there any specific requirements or forms I need to fill out? Additionally, what is the typical timeframe for the refund process to be completed? Lastly, is there any customer support available to assist me if I encounter any difficulties during the process? Thank you for your help.