Is Bybit a good company?

Is Bybit a reputable and reliable company within the cryptocurrency and finance industry? As someone who is considering investing in their platform or services, I would like to know if they have a solid track record, offer competitive rates and fees, and have a strong security system in place to protect user funds. Furthermore, how does their customer support compare to other similar companies, and are there any potential risks or drawbacks to consider before making a decision?