Has anyone seen Kraken?

Excuse me, could I possibly ask a question? I'm wondering if anyone here has had any recent sightings of Kraken, the infamous cryptocurrency exchange? I've been trying to reach out to them for some time now, but I've had no luck in making contact. It's quite urgent that I get in touch with them regarding a transaction that's been pending for quite some time. I'd appreciate any information or leads that you might have. Thank you in advance for your help.