Can I get my money back from Mercuryo?

Hello there, I'm just wondering about an issue that's been concerning me lately. I've made some transactions through Mercuryo and now I'm finding myself in a bit of a predicament. My question is, is it possible to get my money back from Mercuryo? I've tried reaching out to their customer support but haven't received a clear answer yet. Could you perhaps shed some light on the situation? I'd greatly appreciate any insight or advice you may have. Thank you!