Can you refund Val points?

I'm curious, could you please elaborate on your policy regarding refunds for Val points? I've noticed that some platforms offer a flexible approach when it comes to reimbursing users for unused or mistakenly purchased digital currency, while others may have stricter guidelines. As a valued customer, I'd like to understand the specific process and eligibility criteria for obtaining a refund of Val points, should the need arise. Would you kindly provide me with a clear overview of your refund policy in relation to this digital asset?