Is ERCOT a good company?

Considering ERCOT's role as the primary grid operator for a large portion of Texas, one must ask: is ERCOT a good company? Their performance during extreme weather events, such as the 2021 Texas power crisis, has raised concerns about their reliability and preparedness. Additionally, have they made sufficient investments in infrastructure upgrades and modernization to keep up with growing demand? Lastly, how do their customer service practices and communication strategies stack up? It's important to evaluate these factors when determining whether ERCOT is a good company or not.