Can you get a refund on TicketLeap?

I'm curious, have you ever had to request a refund from TicketLeap before? If so, how was the process? I've heard different experiences from people, and I'm wondering if there's a clear-cut policy on refunds. Are they generally granted, or are there specific circumstances that need to be met? And if a refund is approved, how long does it usually take to receive the funds back? I'd appreciate any insights you have on this topic.