How do I unlock my Orange Money?

Hello there, I'm curious about something regarding my Orange Money account. I've been trying to access my funds but seem to have hit a roadblock. Could you please explain to me step-by-step how I can unlock my Orange Money account? I'm assuming there might be some security measures in place that I'm not aware of. It would be greatly appreciated if you could guide me through the process. Thank you in advance for your help!