How do I get my money back from Wirex?

I'm having some issues with Wirex and I'm wondering how I can get my money back. I've tried reaching out to their customer support, but haven't received a satisfactory response yet. Can you tell me what steps I should take to ensure that I get my funds back? Is there a specific process I need to follow, or is there anything else I should be aware of when dealing with Wirex and similar cryptocurrency platforms? I'm really concerned about this situation and I'd appreciate any help or advice you can offer.