What is Coinbase's new ERC-20 self-service asset recovery tool?

Could you elaborate on Coinbase's recently introduced ERC-20 self-service asset recovery tool? I'm curious to know how it works, what problems it aims to solve, and how it benefits users. Specifically, I'm interested in understanding if this tool provides an easier and more efficient way for customers to retrieve lost or misplaced ERC-20 tokens. I'd also like to know if there are any limitations or caveats associated with using this tool, and whether Coinbase plans to expand its capabilities in the future.