Why is Crypto.com not letting me buy?

Could you possibly explain to me why Crypto.com is refusing to allow me to make a purchase? I've been attempting to buy some cryptocurrency on the platform, but repeatedly encounter obstacles. Is there a specific issue with my account? Or perhaps, are there certain limits or requirements that I'm unaware of? Additionally, are there temporary maintenance issues or outages that might be causing this inconvenience? It would be helpful if you could clarify the reasons behind this, as I'm eager to proceed with my transaction. Thank you for your assistance in this matter.