How did FTX lose customer money?

Could you please elaborate on how FTX managed to lose customer funds? I'm particularly interested in understanding the mechanisms and decisions behind this significant financial loss. Did the platform have inadequate risk management systems? Were there any major misjudgments or unethical practices involved? Also, how did this impact the trust and confidence of investors and customers towards cryptocurrency exchanges in general? I'm keen to hear your insights and analysis on this matter.