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Support
BTCC Earn FAQ
BTCC Support2 months ago
Q: What is BTCC Earn?
A: BTCC Earn refers to an interest-earning product where you subscribe and deposit digital assets to earn interest. It supports both Flexible Earn and Fixed Earn.
Q: What is Fixed Earn and how is interest calculated?
A: Fixed Earn is a product with a fixed term and is only available to new users who registered on BTCC within the past 7 days. No interest is accrued in the hour of subscription; interest starts accruing from the next hour. Upon maturity, both principal and interest will be returned to your wallet.
Formula: Maturity Interest = Subscription Amount × APR ÷ 365 × Term.
Q: What is Flexible Earn and how is interest calculated?
A: Flexible Earn is available to all users. After subscription, interest is settled to your wallet account on an hourly basis. No interest is accrued in the hour of subscription; interest starts accruing from the next hour.
Formula: Hourly Interest = Subscription Amount × APR ÷ 365 ÷ 24.
Q: Can I redeem early? How long does it take to receive the funds?
A: You can redeem at any time. Once the redemption is successful, the principal will be returned to your wallet immediately.
Q: Will I receive interest if I redeem early?
A: Early redemption of Fixed Earn does not generate interest; only the principal will be returned. Both Flexible and Fixed products are redeemed by order, with the earliest subscription deducted first.
Q: Why can’t I subscribe even though I have assets?
A: Earn subscriptions use funds from your wallet account. Please confirm the assets have been transferred to your wallet. After redemption or interest settlement, both principal and interest will be automatically returned to your wallet.
Q: Why am I unable to subscribe to Earn products?
A: If your account triggers the high-frequency risk control, subscriptions will be restricted. If the same account subscribes or redeems more than 10 times within 24 hours, the restriction will be triggered.
Q: Why is the Fixed Earn quota insufficient?
A: The quota for Fixed Earn will not be replenished after redemption. Once the quota for the same Earn product is used up, it cannot be subscribed again.
Q: Do Earn assets count toward user tiers?
A: No. Earn holdings are not included in user tier or benefits calculations.
Risk warning: Digital asset trading is an emerging industry with bright prospects, but it also comes with huge risks as it is a new market. The risk is especially high in leveraged trading since leverage magnifies profits and amplifies risks at the same time. Please make sure you have a thorough understanding of the industry, the leveraged trading models, and the rules of trading before opening a position. Additionally, we strongly recommend that you identify your risk tolerance and only accept the risks you are willing to take. All trading involves risks, so you must be cautious when entering the market.
